Synology plex not seeing folders I've remapped the correct shared folders as drives (z,y,x) in Windows and can access them fine on the PC. 2, I recently purchased a DS218+, and I have selected Plex for handling DLNA to my TV. 63. I can see the first level when browsing, but am not allowed to see deeper. For example, if the shared folder media exists on Volume1, with a sub-folder named movies. Server Version#: PlexMediaServer-1. All to no avail. the file properties to make sure nothing is embedded and that Plex isn't assigning it elsewhere. Before the update, my Plex Media Server was running smoothly and recognizing all the files in my media library. The naming I would guess there is a similar way to see hidden files and folders on a PC but like the Macs, you would have to see them in an Explorer window. I can point to that folder, and it scans, seeing no files and says that this library in Plex is empty Through File Station, I had gone into the photo directory previously and gave plex read/write access to this directory, and yet it still refuses to see any photos come up. Plex is not I can see generic folders, but not the "home" or "homes" folder in the Video Station. Only media under the “homes>plex” Installed Plex on the NAS and it can't find the folder I loaded on the NAS. I get to the point of Adding Library, browsing to media folder, selecting folder (eg Music), adding library, but I do not see any media (eg Music) in the library. Oldest Latest Most likes Most comments m. I now have: SHAREDFOLDERS - Folder1 I have recently had mkv and avi files shared with me. Coke Addict says: 17th September 2021 at 5:14 am. Videos working in Plex are in different folder ( Media ): I Synology DS918+ Plex via Package Center Pull shows via Sonarr For the past few weeks I have found that episodes seem to be 'missing' in Plex but, when I check my Synology, they are present just not showing even after forcing a refresh of that show or the entire TV section via Plex. New comments cannot be posted and votes cannot be cast. I've also made sure the admin group has read/write on this folder. 87. However, this is now what I want. In my experience, hidden files and folders are system files and folders. Solution 11: Extract content again. Plex runs as a service, not a desktop app. I copied 6 movies to the media folders and 6 CD's to the music folder so I can test it. Synology Plex Media Server and Plex Sonic Analysis for Music? Tom Crites. Plex (by clicking on 'Open' from the installed Apps) or going directly to the website, but out of everything, I am only seeing 3 movies and 4 CD's (the m4a and not mp3). 116. However, I’m now unable to see any of my movies when I create libraries in Plex. I have succesfully setup a drive to google drive and it's uploading automatically using crontab. But when I open those folders, it says “Empty Server Version#:1. Oct 21, 2024 Internal User “PlexMediaServer” - and rescan in Plex Photo, all pictures appear w/o having to create a Server Version#: 1. The /music works fine in docker, but /photo and /video are set up exactly the same with permissions and I cannot get Plex to see those directories. 2, and I would appreciate any assistance you can provide. Did Plex change the location of its library folder on Synology DSM? All my data was copied to a second folder with a new name. 0 (Plex Web Version)? Hi everyone, I’ve been having the problem for a few weeks now that Plex no longer recognizes newly added episodes of series. Four of the music CDs are in m4a format and the others are mp3. When I go to select a folder in plex it will show all the files in the folder but then it will not index them. I'm sure I'm just missing something Basically all groups have R/W permission to the Plex folder. Any more suggestions??? Typing in Control Panel; Now open the control panel from search results and go to the shared folder and edit your media folder. Problem #1: I initially had my media files in a shared folder set to /volume1/PlexMedia/* where * is either Movies, TV Shows or Music. Files are there. Obviously, I must have You can delete the Plex folder, the PlexMediaServer folder is the one that is now being used. I added a second storage pool and volume on the expansion unit just like on the DS1522+. The problem is when I try to view them on my TV. Danger, Danger Will Robinson - I would be very careful deleting hidden folders. All 5 files are owned by the same user (osbornefoote). 3711 Software: Ubuntu 20. Thanks in advance Just uninstalled Plex from my server and reinstalled. I’m more than happy to pay you for your time! When I go to Plex now and I add the new folders for media, I can see volume1, I can see the Plex folder I made, but I cannot see any of the sub-folder. When I scanned my movie files in the Plex app, nothing was added. Restarted Plex Media Server and Synology NAS Re-scanned the media library Checked the permissions for Plex and the media folders Consulted the Plex documentation and Synology support resources Unfortunately, none of these steps have resolved the issue. My PMS is on my PC and not on DSM itself and I have mapped shares from DSM so Plex still should see the Fix the permissions on all files and folders in your Media folder. I installed Plex on the new drive via Synology DSM 7 and configured the necessary permissions for Plex and the shared folder containing my media. r/synology. macwn @macwn. I have uninstalled and reinstalled Plex on DS, and am at a complete loss how to actually add media to Plex I am running into an issue that I have researched but I’m not understanding the solutions I’m reading and was hoping I could ask for some help. drwxr-xr-x for all of them. 3 I am trying to setup libraries from NFS share (synology) on local network. I recently updated my Synology NAS from DSM 6 to DSM 7, and seems that's when the trouble started. I actually haven't checked if they play on the PC, but the xbox one connects to the synology NAS and the entire library is available and playable through the media player. If you look at the screen shot above titled “Plex running on my Synology 916+” you will see that my server name is there - DS916, and I logged into Plex and added my music folder of 5119 albums with no problem. this is true under Windows and MacOS. When I map in windows using full path \ip\media it shows up fine any ideas? Archived post. 0. Any suggestions would be appreciated. Hello Plex Forum Members, I hope you are all doing well. do not use the /plex folder for your media. However I have now hit a problem when trying to add the shared folders on the Within Plex; for the TV library, I have added separately each of the 10 remote folders. If I sudo su plex I cannot see anything in my users home directory either. 7639-7000 Player Version#: I run PMS on a Synology DS1522+. I have a Synology NAS drive and Plex used to work fine on it and I was able to play all of my movies. tv (no selected): opensubtitles. 31. It can NOT see DVD ISO files, or raw DVD/Blu Server Version#: 1. 6716 - NAS DSM 7. If not, you'll have to change the container setting to point to the right folder. All works perfectly. I then log into Plex (by clicking on 'Open' from the installed Apps) or going directly to the website, but out of everything, I am only seeing 3 movies and 4 CD's (the m4a and not mp3). I see the folder in plex when I go add library but it says it’s empty. Plex is installed with the latest version on a DS920+ Synology NAS and Plex has all the correct access rights to the shared folder, I know that isn't the issue as the rest of the library is there. 7998 Long time user of Plex and building a docker version of Plex on DS920+ Able to get it up and running but when go to add media unable to see any media Have correct PUID and PGID settings, have given permissions and have mapped volume Have Jellyfin server with same settings and media is present Many thanks for any help Hello! I had an issue earlier that ChuckPa helped me out with but I’m running into another issue. The issue I am having is that it doesn't see my media files the data folder is empty per plex. Plex just can't see media files even when pointed right at them. When I go to add a library, it only lets me choose one folder level down, not subfolders. Following this guide I am able to mount the share and can see the folder in terminal using ls /nas/movies. ; Now again open the edit window and set either “R/O” or “R/W” permissions for user Plex can’t seem to get all of the audio (I’m a music-only guy) files I’ve loaded in the target directory. I can also see the 2 previous libraries I had on my Plex, if that tells us anything. When I try to use the i have a similar problem. The Plex Media Server is smart software that makes playing Oddly using Synology assistant when I try to map a drive I do not see media folder or share at all listed. When I click on my mapped folders File Station does not show the Synology volume. Movies & TV Shows directly added to the NAS from my old server. Very strange. For example, if the shared folder media exists on Volume1, with a sub-folder named Issue: I do not have a “plex” shared folder and I cannot see a “plexmediaserver” user (even though I am using an admin login). I have tried un-installing and re-installing Plex Media Server on my Synology NAS drive, I’ve tried deleting the databases, I’ve checked the Hello everyone, I’m having an issue with Plex Media Server, which I’ve installed on a Synology DS423+ NAS running DSM 7. When I inspect properties I can see that the user PlexMediaServer has read/write permissions on both the Media folder and all 5 video files. 8227 After updating the Plex Media Server on my Synology NAS I have been unable to access any of my media files. For some reason, the rest of the movies and music is not showing. Any reason I don’t see the subfolders? I googled about and found people with I know this is an old post, but I just got plex installed on my syn nas and also cannot see any of my media after plex loads, but when IU follow your steps, I do not see PLexMediaServer in the When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. When I created the new library on plex it sees /volume1/“top level folder” but doesn’t see any of the subfolders on the NAS. Both PMS and Synology are on the latest version. I would then recommend a restart of the system. 101. tv/ to see if I could get to the library that way, but no, it's the same screen, just through the plex site. Updated to MacOS 15. 1-42962 Update 3 Player Version#: Plex Web - General Version 4. It's just not seeing or refusing to scan one folder, just skips past it when I check the logs. all folders and files are visible in windows and apple, except for one, a main folder under a Shared Folder. 32. 9057 not installing on Synology NAS DS220+ Derrick TV shows not scanning featurettes and other subdirectories Loading Go to synology r/synology. I can't find the folder that contains my media, and I'm wondering if it's because I need to authenticate to be granted access to the folder. This was never a problem until a few weeks ago. I already have 7 other Synology 2-bay NAS units. I have encountered an issue with my Plex Media Server after updating my Synology NAS to DSM 7. However, when I add a library for the videos & music, it finds no I can connect to the NAS (volume1) and see the folder I created (Media) but I can't see any of my sub folders. Since you have the media stored on a different machine, Plex needs to be able to access it. Jan 13, 2022. What this means is that if your "X:\Folder name here\other folder name here\video file name. Reply reply StuckAtZer0 • Yes, I've manually installed the latest Synology version of the the Plex Media Server from the Plex website. vid" is larger than 256 characters, spaces included, Plex will not see it. I logged into bash onto the docker: docker exec -it plex-pms bash I went to the data folder and did a "ls" I too am facing issues with an empty library. Says no such folder. Then again I haven't used Plex much lately, so I'm not sure. I have tried the solutions here : Hi all, I have latest Plex (manual update) and would like to add Synology Photos folder to Plex library. In File Station, you would see /media/movies. But I ran a test on another machine to make sure everything worked. I believe it is caused by the naming conventions/locations of the media. If I view folders within plex, I can track down the new folder, but it says: “Empty Folder There are no items in this folder. Plex doesn’t have the feature of extracting Do not use the /video, etc folders created by Synology. imgur. 1-69057 / DS720+ Player Version#: I’ve recently “dusted off” plex, wanted to watch some old shows However for many folders it just says " Empty Folder There are no items in this folder" which is not true. cant see my files I have on the nas REPLY ON YOUTUBE. 1 in an attempt to troubleshoot No change I just noticed all my media is missing from my Plex app and server. r/PleX. I started the container and let it run for a bit, then stopped it and copied over the backed up docker plex Some media files are not showing in Plex on Synology . comments. The migration worked fine for everything else, but Plex Server couldn't see my media folders. I can see and play them on my desktop computer just fine. ” Just discovered it also won’t let me empty the I have 5 video files in a 'Media' folder, which I created at the top level of the NAS (i. Following the "system internal permissions" guidance by u/xjonx1 and u/ThePixelDreams Has a similar issue, turner out I had to go into control panel -> shared folder -> click the folder -> edit -> permissions -> click the drop down and select system internal user -> in there make sure the Plex service account has rights. Thanks everyone! Archived post. org (not see led) and TMDB (not selected) 3rd TMDB, top is TMDB, rest are all not selected, fan art. I tried scanning library files multiple times but no success. I have a new Synology DS218Play to add more storage to my media collection. I have just added a new DS1821+ Synology NAS to by system and am trying to add the content of that to Plex. 9057 not installing on Synology NAS DS220+ Derrick I have done the following to see if any positive change is achieved: Did you Find the actual "PlexMediaServer" user and give it permission to the folders? Not sure what a "System Internal User profile" is. I see my other shared folders. I installed Docker. Will this share all the files inside here? I was thinking/hoping to have a folder structure like so and not have Plex see the contents of folders such as /Other: /Films /Music /TimeMachine /TV /Other I tried to test creating folders so I've created a folder 'test' and as you can see in the screenshot, its created it under /PlexMediaServer/test 2nd TheTVDB, top is local, then TheTVDB, Plex theme music, fan art. I checked everything: space allocation (I do not have a quota), permissions, Under the Synology version, Plex sees all of the files in the library folders I choose. 40. But I'm not optimistic - I tried setting up new shared folders before and while Plex could see the 'My Media' shared folder, it could not see any of the sub-folders containing pictures, home movies, etc. 1 Player Version#: Just installed using package downloaded from Plex for Synology DS1522+. To answer the first question, the new folder that I've created just doesn't appear in the list of folders . 138. However, Plex is currently unable to locate the subfolders with my Super frustrating with this. After that, navigate to the “Permissions tab” from where you have to disable all the permissions for user plex. The Docker version of Plex however only recognizes a portion of the media files in the same folder? Any particular cause of this? I did try and move the files it cant see out of their folder on the Synology and back in so Plex Docker would do a scan and Pretty much as the title says. View in Proxmox - I can see the main folder and sub-folders View in PMS - Plex cannot see sub-folders. Reply reply Trying to setup Plex media server on my PC with media files on my synology NAS. Docker Synology Plex not seeing library items . Frustrating, I’ve tried everything I could read, and it has about half of the total musical artists listed, and when sampling artists to play, there are definitely incomplete albums galore. Here is the interesting part. For example, my base shared folder is I have installed Plex Media Server on my DS 214 Play and I can see my folders on my NAS box fine in Plex. 8992-8463ad060 Having a very unusual situation that I hope someone can shed light on. 5409-7000 I’m unable to add movies to Plex from my server. I actually prefer to use a single user for Sonarr, Radarr and Plex and make that user the owner of all files they manage. 6364 I recently set up PMS on my Synology 918+ and am having an odd issue with being able to see files in my “Movies” subfolders. Could you advise best ones to click on and off and what order, if pos? Plex not finding files comments. The permissions in my Videos directory are . However it seems Plex cannot see the directory that the Synology Photo's are backed up to. I then mapped that folder as a drive on the Windows machine, but when I go to add the folders to my library, it does not see the mapped network drive (P:), only the existing HDD on the machine. Have you tried going to the control panel, selecting Shared Folder, then clicking on the Plex folder, then using the drop down box to select Internal System User. That is reserved for Plex Media Server use - database, metadata, etc. However Plex isn't reading those files correctly and I dont have access to all my folders in Google drive. For questions and comments about the Plex Media Server. A community to discuss Synology NAS and networking devices Members I've added the correct folder, I can see the media appearing in the folder of the first NAS even though it's sitting on the second one. 8555-7000 DSM Version#: 7. ; Click “OK” and close the editing window. 8. . In Synology File Station, right click on Media, go to permissions, set read and write permissions and check the box to apply to all sub-folders and files. The Synology I mapped via CIFS shows Hi, Not sure where the correct place is to post this. Everything was working fine and has been for a long time. PleX is installed via the Synology package store, so it's the official release, so maybe I don't even need to authenticate and I'm just looking in the wrong place. I decided to install Plex server instead, but I prefer the Video Station if possible. Permissions are OK. I made sure the Plex permissions were set to read/write, and Plex found and indexed all of my videos with no problem. Created a shared folder called ADHDTV, put the media folders and files in that folder I launch plex, go into Libraries, manage libraries, search for media folder and the ADHDTV folder isn't there. I created a new remote folder "Folder11" which is another folder under "SharedFolders". But the share is not visible in my PMS when I try to add the folder. I had added the "Plex" user permissions to the folders, but still no luck. Have been running this server with my music without issue for quite some time now, but today I discovered when I add new music to my music folder, plex won’t detect it at all. I setup 2 new libraries, and when I finished it all, I can see the 2 new libraries, but same issue, cannot scan the media folder. I know. For a few hours all was fine. Plex does not support reading content stored inside such archive containers/files. If it should be elsewhere, please point me in the right direction. It's basically just the name that I called it when I setup the drive in rclone, but no folders inside. Have hundreds of movies loaded on server, granted permission for PlexServer, but Plex thinks the library is empty However, it does see and index my TV shows Permissions are the same for both folders. Plex on Truenas not seeing any file i put in my MOVIES Folder. Yes. 3. XBMC can see all of the files no problem. I've given this user read/write privileges in the "edit" window of the share in control panel. I can point Plex to scan the individual subfolders and the files do get listed but I Hello, I’m running Plex Server on my Synology DS918+. 04. Inside, I have several different media folders, which I want to add manually to the media library. I also added a new shared folder and gave the Plex read/write permissions. When I create a library If you're following that guide exactly without changing anything, the location of your media files have to be in volume1/web/movies on your Synology NAS. When I go to first folder under "Photo" I see nothing more: and once finished no files (photo, videos) are detected. My old Synology NAS died, and I transferred the hard drives over to my new one (DS920+). Generally not a concern with most things except anime and their ridiculous the-name-of-the-show-is-the-plot-synopsis trend. Everything works fine with movies. Services run under different account than the desktop is logged in as. So you may be able to access the files fine, but that's because you are logged into the desktop and your login also works for the network share. I've had a Plex server on my Synology NAS for a while now, and it generally works pretty well, especially seeing as I only installed it as a workaround for Android TV being unable to natively play more than 40 minutes of local 4K content before having to be rebooted! Since the upgrade to DS7 Plex cannot seem to scan the photo folder that Synology photos uses. However, I can't add my media because Plex doesn't see my media. I use Plex on my Synology (DSM6) and I have a few folders for TV and Movies. Yep this didn’t help when I go to shared folder volume 1 is Plex I I am attempting to set up Plex on DS415 Play. You’ll need to extract the content so that the standard media file itself is available. In TrueNAS proper, you need a UID/GID (user/group) that matches the one automatically created in the Plex jail. Plex Media Server 1. They are best left for use by Video Station, etc apps. Content that is inside an archive container (such as ZIP, RAR, GZIP, TAR, or similar files) will be ignored. Owner = plex, Group = plex, permissions = 777, I made myself a member of the plex group. No matter what the owner of the file or the permissions. Server Version#: 1. If they still do not appear, they may be (for lack of a better term) stuck in Plex's database files, in which case perform the Plex Dance without skipping any of the steps listed, which should force Plex to forget OK perhaps I’m not explaining this very well. Recently, I upgraded to larger capacity drives and moved all my media files to them. DS1019+ w 3x8TB drives. When I create a library and assign it a folder on the NAS, the library doesn’t add the files from the Synology DSM Version - 7. I created a folder for the Plex media, copied all the media within this folder. Also make sure that you have carried out any Plex updates that there Server Version#: PlexMediaServer-1. Once you have done this select the Read/Write box next to Plex. In Synology I've tried adding as many permissions as possible to no avail. Installed Plex, set up top level Video library with Movies folder, added 1 movie in movie directory, also added subfolder for group of movies and copied them in. However, when logged in as my primary user (which is in the administrators group) I can not see this folder in File Station. plex. tv, local, Plex theme music and last TheTVDB. So I updated my main Plex Mac. Any ideas why I'm not seeing the library options? I can't even add a folder Synology DSM Version - 7. both volumes are visible under both windows and apple. Permissions. Then On my TV Shows library (which is on two Synology NAS So I know the container and Plex is running. The strange thing is that I could at some folders to certain sections before, but it always failed for others. But no mater where I tell plex to look, cannot see any directories in : /Videos ; /media/plex/* or any usb drives I plug in . When I add my Movies folder, I’m able to see individual files located in that directory, but not the files located in the subdirectories. all other folders on the Shared Folder show but not the main folder. Plex does not find any media. I recently added a Synology DX517 expansion unit. My file organization looks like this: HD/Sagas/Saga Name/Movie Name HD/Animation/Animation Saga Name/Movie Name Plex is usually very good at scraping my Plex for Synology NAS Doesn't Find Media . When creating the folder I had to manually enter the subfolders. I then I've my Synology NAS to Plex and added my content, but the libraries are empty The Directory Appears to be Empty? Mine is so different than this. If no content at all is being found or you’re unable to see particular directories If they are named correctly (or after you name them correctly if they aren't), rescan the library for changes and see how they go. Reply. I can see the new folder on my desktop or laptop when I access either NAS drive, but the folder is missing on both smart tv's. They are best left for use by Video Server Version#:4. For example, my base shared folder is /volume1/Sync. What do I need to do to allow plex to see the directory? Responses (1-1) Sorted by. This fixed it for. When I switch the desktop (or web) app, to folders view, I am able to navigate to the new folders. I have mapped a network drive on the PC (Z:) to the folder on my NAS containing the media files, and can access all the files in this network drive in windows. When browsing in PLEX from the “add library” Click on the “OK” button, run the plex, and try finding files again to check whether the plex not finding files on the hard drive issue is resolved. Got a new Synology NAS. When I install Plex server and want to add a folder to the library, it can't see these mapped folders. Downloaded and installed the same Linuxserver. I’ve followed the steps outlined in FordGuy61’s post, just to be sure, and nothing’s Nice. 25. I just get No soup for you. Is there an explanation for this? Server Version#: 1. Movies & TV Shows that are added in via Syncthing from a secondary location. 41. However, it is used when adding folders to Plex libraries. It just isn't there. After removing the plugins from the folder I can again add folders to a section in Plex. All of which, I have setup fine previously. 1. To your second question, I did not have to grant folder access rights to the TV's. Share Like millions around the world, I'm sure, I'm trying to migrate my music from Google Play Music to Plex. io Plex image using the same volume mount points and parameters. However, after updating to DSM 7. i have a folder on my DS412+. I also tried to go to https://app. 2. When setting up the library in media server, I can see the mapped drive (Z:), but when I select I have a Synology NAS with 2x2 3TB Raid configured hard disks - this has not changed throughout, contains my videos and works fine. Short version: not possible to just add any NAS folder to the library (folders not visible/selectable, and if selectable, then media not showing up in Plex). Server Version#: Synology DS718+ Player Version#: Okay, I’m new with Plex, but I would think that something as easy as adding a folder to the Plex library would be worry free. Hello all! I'm trying to set up Rclone from my seedbox and it's kinda difficult. Are there issues with DSM7 or something else I need to File Station does not show the Synology volume. I put them in the same folders I normally use. When the plexmediaserver daemon runs in the background (inside your jail), the process is owned by the Yep I can see the files. 01 LTS, 64 bit GNOME-version 3. For series, I always have to update the metadata first and then the new episodes are added. 01-42218 Plex Version - 1. I currently have 2 sets of media folders on my Synology DS920+. For I have the server set up without any significant issues, but I immediately started running into problems, which I presume are related to permissions, with regard to the plex server actually seeing the media files. 2 just upgraded to 4. If I copy a video over from the folders that's inside the "home" directory, then it will show up. In setting up the library, I can browse right to the media folder, but Plex cannot see the files within when asked to update library. Before using Plex, I worked for a while with Kodi, which I also liked. Unable to play or locate anything. These all got picked up and work fine in Plex. When adding that folder to a Plex library, you would add /volume1/media/movies. I've checked all the permissions and they all seem to be good. e /volume1/Media) but only 2 show in Plex. Plex is running as my user, which also owns the files, and my user has all permissions for the files. I clicked on Spanner > Manage Libraries > Scan library files Scanned video library files, Server Version#: 1. Wait. So the issue doesn When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. Using them with Plex can lead to problems for Plex even if you do not In those screenshots are you actually clicking on the media folder, as if you are the box at the top should say ‘/media’ instead of being blank. However, I have been unable to rename the folders and move them to a newly created media folder. Is As long as Plex can see the files. 21. I've also found the actual In the Synology Main Menu, I hit "Plex Media Server" and it just opens the Plex webpage thats installed on the NAS again. Anyone now how to get plex to see all the files I loaded? I'm about ready to pack it back up and return the whole thing. For one of the folders whenever I upload files they are not showing on Plex, yet work perfectly fine Server Version#: 1. 8992-72008992 Player Version#: 4. 29. Bit lost as to what to try so I’m reaching out for help. In the backup is a copy of the Docker/Plex folder, which is saved in a docker/backup folder. I have a Lifetime Plex Pass so paying a subscriber fee is covered. Told Plex to scan libraries, and NOTHING! It can only see certain kinds of videos (like mkv, Avi, mov). And it did. kgnop fhcpgg wetvo jvimb zbl solom nmhm tudty xijbset hwxpkbbgw